Shipping & Returns
At Tico’s Coffee Roasting Co., we roast your coffee fresh to order in Aumsville, Oregon, and aim to get it to you as quickly as possible so you can enjoy maximum freshness and flavor. We’re committed to providing impeccable service and making your experience a great one—one cup at a time.
Shipping Policy
We proudly ship to addresses within the continental United States. For Alaska and Hawaii, please call us at 503-999-8426 so we can discuss options and any additional costs.
Processing & Shipping Times:
Orders are typically processed and shipped within 1–2 business days (often the same day if ordered early enough). Delivery times for the continental US are usually 2–5 business days, depending on your location and the carrier.
- Orders placed by 1:30 PM PST are usually shipped the next business day (sometimes the same day when possible).
- Orders placed after 1:30 PM PST or over the weekend may ship the following business day.
Shipping Methods & Costs:
Coffee is shipped via USPS First Class, USPS Priority, or UPS, depending on order size and destination. Shipping fees are calculated at checkout based on weight, destination, and carrier. We offer free shipping and flat-rate options as shown on the checkout page—no hidden surprises.
Tracking:
We will provide tracking information if requested. Once your order ships and tracking is available, simply contact us at hello@ticoscoffee.com or 503-999-8426 and we’ll send you the tracking number right away.
Subscriptions vs. One-Time Orders:
Shipping rates and timing are the same for subscription and one-time orders. We roast and ship every subscription order fresh with the same care.
Freshness Note:
Because we roast to order, we prioritize speed so your coffee arrives at peak freshness. Thanks for supporting our small-batch roasting and our mission to give back—10% of online sales go to charity!
Returns & Refunds Policy
Our goal is for you to be completely happy with your Tico’s Coffee experience. We provide the highest quality, delicious coffee and strive to reflect that in our policies.
Coffee Returns:
Coffee is a perishable product roasted fresh to order specifically for you. For this reason, we are generally unable to accept returns on opened or unopened coffee bags.
Making It Right:
If there was an error with your order (such as a shipping mistake or damaged package), or if you’re not satisfied with the coffee for any reason, please contact us right away. We’ll work with you to resolve the issue—whether that’s a replacement, store credit, or full refund (including original shipping costs) where appropriate.
Please reach out within 30 days of your purchase for the best chance to help.
How to Contact Us:
Email us at hello@ticoscoffee.com
Or call 503-999-8426
(We’re a small team and love hearing from our customers!)
Non-Returnable Items:
– Roasted coffee (perishable and made to order)
Other products like merchandise or equipment may have different rules—please contact us for details on those items.
Damaged or Missing Orders:
If your order arrives damaged or is missing items due to carrier issues, we will typically replace it or issue a refund. Photos of the issue help us work quickly with the carrier.
Our Satisfaction Promise
If you don’t love your coffee, let us know and we’ll try to make it right—perhaps by helping you find your new favorite roast. Your happiness and trust matter to us.
Disclaimers
Perishable Goods: Due to the nature of roasted coffee, we cannot guarantee returns or refunds after the coffee has been opened or beyond the 30-day window, except in cases of shipping damage or errors on our end.
Shipping Delays: While we do everything possible to ship quickly, we are not responsible for delays caused by carriers, weather, holidays, or other events beyond our control (force majeure).
International Shipping: Currently, orders placed at ticoscoffee.com ship only within the United States. Contact us if you’d like to explore international options.
Legal: All policies are subject to change. This policy is governed by the laws of the State of Oregon.
Questions? We’re here to help. Reach out anytime at hello@ticoscoffee.com or 503-999-8426.
Tico’s Coffee Roasting Co. Inc.
163 N. 6th St.
Aumsville, OR 97325
Copyright © 2026 Tico’s Coffee Roasting Co. Inc. All rights reserved.
